5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing excellent management processes.
Safety guard businesses are unlike any seller a property supervisor usually hires. If you employ a painter, then you are able to see whether they are doing their jobs by taking a look at the walls. But when you employ a security guard business, how often can you determine if the guard company is performing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it is crucial to employ a system of verification and quality management to make sure that problems associated with the lack of performing these jobs do not start to happen.
In this guide we’ll discuss five (5) simple actions to improving your security guard service and achieving everything you imagine as your ideal construction security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your state is among these states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and inquire does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display if the guard is a good match for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue will tell you a lot on what to expect from this guard and it gives you a chance to ask another guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the business itself, in many cases the shield’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer trained?
• How long can the security firm double lender? (Double banking is the process of having a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the answer to each of the questions and be certain they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your site special training to get an understanding of what goes into preparing a guard to work in your property.
Protect supervision is among the more important factors of very good security guard service. When security businesses deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel their job is not important and they start to find themselves as less of a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems
In case your guards must produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they are in your property. These monitoring systems permit the security guard business to monitor the log and time the activity of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports which empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the security guard provider provides a way of making certain each guard is secure and alert. Using guards check-in regularly with the security guard business, at least each 30 minutes, guards feel their security is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you aren’t there. Through these inspections, be sure that you ask your security guards questions about their duties and responsibilities to make sure they know their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security consultant be sure the consultant is not actually a security guard business. If that’s the case, your audit is sure to develop problems with your existing security guard business.